Volunteers of America Launches First Responder Support Service
(For Immediate Release) - Volunteers of America (VOA) launches VOA|ReST 4 First
Responders, a national campaign and peer support service to help First Responders including
fire, police, EMT personnel, and hospital emergency staff process experiences of moral distress
and burnout. The program arrives at a time when cities across America are seeing mass
resignations, early retirements and low recruiting numbers among First Responders. Its goal: to
help them build and maintain resilience, and remain committed to their work.
“The high-stakes work our First Responders face day in and day out has been compounded by
the challenges of the pandemic,” says Dr. Rita Nakashima Brock, Director of the Volunteers of
America Shay Moral Injury Center. “Stigma around mental health support and lack of
confidentiality prevent many First Responders from getting the support they need. That’s where
VOA|ReST comes in - we are providing an opportunity to build connection and resilience
through our peer to peer support sessions.”
Supported by the HCA Healthcare Foundation through a $600,000 grant, the initiative offers
free, online meetings as a resource for First Responders looking for an alternative type of
support. In a survey, 83% of First Responders said if a close colleague, friend or family member
spoke up, they would be encouraged to seek help for themselves. Sessions are confidential and
facilitated by trained peer specialists.
VOA is a pioneer when it comes to addressing moral distress and injury: a concept initially
thought to mostly impact war veterans but now understood to affect a variety of professions like
First Responders who engage in high-stress, high-impact work. Fatigue, isolation, sorrow,
frustration, guilt, anxiety, burnout and a sense of inadequacy or failure can be signs of moral
dilemma, uncertainty, or distress.
VOA|ReST was developed from VOA’s original Resilience Strength Training ™, an evidencebased program for military veterans. In 2020, VOA adapted that approach to offer online,
confidential, peer-facilitated meetings for frontline healthcare workers. In a post-program survey,
82% of VOA|ReST Participants report feeling significantly calmer and more peaceful after
group sessions. That program, VOA|ReST, has since expanded to include an even broader
population, and currently has hundreds of participants who attend small meetings multiple times
VOA|ReST 4 First Responders is also collaborating with the following national organizations:
reinforce national awareness of the support offered by the program.
First Responders can sign up for the program through this link.
For those looking for more information - a free, virtual industry event will take place on
September 13, 2022 at 2pm CT/3pm ET to help to raise awareness for the need to address
moral distress and resiliency in these high-stakes professions. Featured speakers include J.
Corey Feist, Co-Founder of the Dr. Lorna Breen Heroes’ Foundation; Rev. Ann Kansfield, FDNY
Chaplain; Ron Siarnicki, Executive Director of the National Fallen Firefighters Foundation; and
Dr. Rita Nakashima Brock, Director, Shay Moral Injury Center, Volunteers of America.
Panelists will discuss the needs of First Responders, particularly exacerbated by the pandemic,
the unique attributes of moral injury and distress, and how a peer support program like
VOA|ReST can complement other health and well-being resources. The virtual Speaker Series
will continue over the course of the year.
Dr. Rita Nakashima Brock, Director, Shay Moral Injury Center, Volunteers of America Dr.
Brock is a leading national expert on moral injury and distress. She developed the Resilience
the past two years, she has applied the evidence based program to support health care
providers, social workers and now First Responders. She can discuss:
● What moral distress is, why it causes an ‘internal war’ in those who suffer from it, and
how it can affect anyone from the most seasoned First Responders, to brave veterans
and ordinary Americans
● Her experience in developing an evidence-based approach (ReST: Resilience Strength
Time) and the groups structure (small virtual confidential groups led by trained peer
● Why addressing moral distress in First Responders is critical to building resiliency to
help face the emotional challenges of their work and circumstances
Rev. Madonna Arsenault, former ReST Participant, current Trainer and Facilitator, ReST 4
First Responders. While serving as a hospital chaplain in Maine during the pandemic,
Madonna collapsed from the sheer exhaustion and stress of her work after a particularly intense
day in the ICU. She happened to check her email that evening and read an email from VOA
announcing ReST. “The word “rest” is what hooked me. ‘I needed a rest’, I thought, and I joined
my first session that night,” she recalls. “I remember the feeling of deep relief,of receiving
compassionate listening and restorative presence from the facilitators and participants ... I
wasn’t alone.” Today, Madonna serves as a facilitator helping First Responders through their
own experiences, calling the sessions “a chance to face some of that pain, a chance to share
struggles with each other and to lighten the load that we're carrying.” (Location: Somersworth,
The Volunteers of America Shay Moral Injury Center, under the direction of Rita Nakashima
Brock, PhD since 2017, builds on Volunteers of America's work, spanning more than a century
of helping formerly incarcerated people, military veterans, and others who live with the burden of
moral injury. Through research, training and educational programs, it offers programs, effective
strategies and processes that support healing for those who experience moral injury and that
enhance moral resilience including peer support programs focused on moral injury for military
veterans and frontline healthcare workers.
The Center is named in honor of psychiatrist Dr. Jonathan Shay, who, in his years of work with
Vietnam era veterans, coined the term moral injury to refer to the “undoing of character” that war
can inflict on good soldiers. Dr. Shay was the expert advisor to the Center’s successful,
evidence-based, inaugural pilot program for military veterans, called Resilience Strength
Volunteers of America is a non-profit organization founded in 1896, is one of the country’s
most comprehensive human services charities. It serves almost 1.5 million people annually in
46 states including children, families, the disabled, those who are incarcerated, veterans, the
elderly, the homeless, those with mental health and addiction needs and so many more.